Terms and Conditions

Who you contract with

Casino Huone is run by Rol Malta Ltd, a Malta company based at Level 6, The Centre, Tigne Point, Sliema, TPO 0001. Rol Malta Ltd holds Malta Gaming Authority licence MGA/B2C/1031/2023. The English version of our rules is the one that counts if a translation reads differently.

Opening an account

Only a real person aged 18+ can open an account and play for money. When you sign up, we ask for your date of birth, your full name, where you live, an email address and a password. We can ask for proof of age or identity and use outside checking services, and we can pause an account until the papers we need arrive. Each person may hold one account only, and accounts cannot be sold, passed on or topped up from another account.

Where we accept players

Our list of countries whose residents we cannot accept includes the United Kingdom, along with many others. It is up to each player to make sure that playing is lawful where they live.

Deposits and withdrawals

Payments must come from a card or account in your own name. We pay winnings back to you, where possible to the same account you used to deposit. Before we pay out more than £2,000, or the same value in your account currency, we need to have checked your identity, age and address. A withdrawal can be cancelled within 24 hours as long as it has not been processed yet.

Bonuses

Each campaign gives one bonus per person, household, device or payment method, apart from Refer a friend campaigns. Bonus money turns into cash only after the wagering set in the offer is met. If a bonus is misused, for example through several accounts, we can take the bonus and its winnings back and close the account.

Limits, breaks and closing your account

You can set deposit or wager limits and take a break in your account settings. Lowering a limit works straight away, while raising or removing one takes seven days. You can close your account through Customer Support, and any money left in it is paid out to you.

Complaints

Send any complaint to Customer Support through Get Help. We reply as soon as we reasonably can and no later than 28 days after we have everything needed to look into it. If you are not happy with our answer, you can take the matter to eCogra free of charge, and once every other route is used up, to the Malta Gaming Authority.